Contact Us

Whether you have spotted an outdated redemption threshold, want to flag a state eligibility change, or just have a question about how sweepstakes casinos work, this is the place to reach the team behind List of Sweepstakes Casinos. We built this site to help players compare sweepstakes casinos honestly, and reader feedback is part of how we keep it accurate.

What We Can Help With

List of Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casinos operating under the promotional sweepstakes model in the US. We're not able to process redemptions, resolve account issues, or answer questions about a specific balance — those requests need to go directly to the operator whose platform you're using, through their own support channel or help centre.

Here's what we can genuinely assist with:

• Corrections to welcome offers, Gold Coin packages, or Sweepstakes Coin (SC) amounts listed on this site
• Reports of a state being added to or removed from an operator's eligibility list
• Questions about how the dual-currency sweepstakes model works in general terms
• Feedback on our ranking method or a specific platform review
• General questions about site content, including our responsible gambling resources

What We Can't Help With

Because List of Sweepstakes Casinos doesn't operate any casino platform, run promotions, or hold customer accounts, there are some things outside what we can do:

• Processing or expediting a Sweepstakes Coin redemption or identity verification (KYC) check
• Accessing, resetting, or closing an account on any operator's site
• Confirming whether a specific operator is legal for you to use in your state — laws change frequently and vary by jurisdiction, so this always needs checking against the operator's own terms and your state's current rules
• Resolving billing disputes tied to a Gold Coin purchase

For any of the above, the fastest route is the support contact listed directly on the sweepstakes casino's own site, usually inside your account settings or their help centre.

Before You Reach Out — A Few Things Worth Checking First

A number of questions we get asked can usually be answered faster by checking a couple of details on the operator's own platform:

1. Eligibility list. Most operators publish which states are excluded. This changes, so it's worth checking even if you've played there before.
2. Redemption terms. Minimum thresholds, identity verification requirements, and processing timeframes are usually laid out in the platform's own terms and conditions rather than on a comparison site.
3. No purchase necessary. Every legitimate sweepstakes casino offers a free route to participate, generally through daily free coins or an alternative method of entry. If a site implies you must buy coins to take part or to redeem prizes, that's worth flagging to us directly, since it runs against how the sweepstakes model is meant to work.

How We Handle Reader Feedback

We don't accept payment from operators in exchange for changing a rating, and commission from any offer listed on this site plays no part in how platforms are ranked or reviewed — our About Us page covers this in more detail. When a reader flags something — a stale welcome offer, an incorrect state restriction, a broken redemption claim — we look into it against publicly available information from the operator and update the page where the correction holds up.

We can't guarantee a reply to every message, particularly account-specific queries that belong with the operator, but corrections and factual reports are the ones we prioritise.

A Note on What Sweepstakes Casinos Are — and Aren't

If your message is a general question rather than a correction, it may help to know the basics before you write in. Sweepstakes casinos use two currencies: Gold Coins, which are typically used for play only and can't be redeemed for prizes, and Sweepstakes Coins (SC), which players can potentially redeem for cash-equivalent prizes once they meet an operator's minimum threshold and pass identity verification. This is different from a real-money casino, and outcomes on any casino-style game are never guaranteed — no operator listed here promises a win, and none should be read as offering one.

Age requirements also vary: some platforms allow account creation from 18, while others set the minimum at 21, either company-wide or in specific states. If you're unsure which applies to a platform you're considering, that detail sits in the operator's own terms.

Getting a Response

When you write in, a brief description of the issue helps us route it properly — for example, whether it's a factual correction, a question about how sweepstakes casinos work generally, or feedback on the site itself. We read every message that comes through, even if not every one gets an individual reply.

For anything relating to a specific operator's account, redemption, or promotion, contacting that operator directly will almost always get you a faster and more useful answer than reaching out to us.